Can I extend my rental period?

Yes. Log into your customer dashboard and request an extension, or message us on WhatsApp. Extensions are charged at the daily rate.

How do I pay for my rental?

You can pay the rental fee and deposit by cash (USD, EUR, NPR), credit card, or mobile wallet. Payment is due at gear pickup or delivery.

Do you rent full gear packages for specific treks?

Yes. We offer curated packages for Everest Base Camp, Annapurna Circuit, Manaslu Circuit, Langtang, Three Passes, and many more. Packages save up to 25% versus renting items separately.

Can I extend my rental while on trek?

Yes — just message us on WhatsApp with your rental number. We will extend the rental dates and charge the additional days when you return the gear.

Is the down jacket warm enough for Everest Base Camp?

Yes. Our 800-fill down jacket is rated to -20°C and is the most rented jacket for EBC. It handles the cold nights at Gorak Shep and Lobuche comfortably.

Is the gear cleaned between rentals?

Yes — all clothing, sleeping bags, and pads are professionally laundered and inspected between every rental. Hard goods are sanitized and tested.

Are trekking poles worth renting?

Yes. They reduce knee impact on descents by up to 25% and improve balance on loose terrain. Most trekkers only need them for one trip, so renting makes sense.

What is your cancellation policy?

Free cancellation up to 24 hours before your rental start date. Within 24 hours, a 20% fee applies. Once gear is delivered, the rental is non-refundable.

Which payment methods do you accept?

We accept cash (NPR/USD), major credit cards, and online payment at checkout. A deposit is required to confirm a rental.

Do I need to clean the gear before returning?

No. Light cleaning is included. Just return the gear dry and reasonably clean. Heavy damage or loss is deducted from the deposit.

What happens if gear is damaged?

Light wear is expected and included. Significant damage is deducted from your deposit. We will always discuss any deductions with you first.

Can I pick up gear same-day?

Yes, subject to availability. Reserve online first to guarantee availability, then pick up in store the same day.